The Y.O.U. Credential Training Program provides you with the skills, training, and support you need to launch a new career in customer service, all at no cost to you.

Y.O.U. pairs you with a case manager who will be there for you from orientation to graduation and beyond. You’ll learn from instructors with real-life experience in the field, receive coaching on interviewing for you next job, and perfect your resume to make your application stand out. Credential programs are available in Customer Care, IT, and State-tested Nurse Aide (STNA).

These programs are open to young adults who:

  • Are between the ages of 18 and 24

  • Have graduated high school or earned a GED

  • Are not enrolled in college

  • Live in Cuyahoga County

  • Are unemployed or underemployed (working less than 30 hours per week)

Learn more about credential opportunities. Sign up today for one of several information sessions Y.O.U. offers.


Training Sessions

  • Customer Care sessions, in partnership with Generation, begin November 4, 2019, and February 3, 2020.

  • IT, in partnership with Classrooms to Corporations, begins October 28, 2019.

  • STNA, in partnership with Tri-C, begins November 5, 2019.

More Information

Fill out this form, and you will be contacted soon by a Y.O.U. staff member.